Privacy Policy

Privacy Policy

Information about how we collect, use, and protect your personal data.

Introduction

Last Updated: April 30, 2025

This Privacy Policy describes how Zaikoos ("we," "our," or "us") collects, uses, and shares your personal information when you visit our website, use our mobile application, or interact with our services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personally identifiable information, such as:

  • Name and contact details (email address, phone number)
  • Delivery address and billing information
  • Account login credentials
  • Order history and preferences

Usage Information

We automatically collect certain information about your device and how you interact with our Services:

  • IP address and device information
  • Browser type and version
  • Pages you visit and features you use
  • Time spent on pages and interaction information
  • Location information (with your consent)

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide and maintain our Services
  • Improve and personalize your experience
  • Communicate with you about orders, promotions, and updates
  • Analyze usage patterns and improve our platform
  • Prevent fraudulent transactions and enhance security

Sharing Your Information

We may share your personal information with:

  • Restaurant partners to fulfill your orders
  • Delivery partners to complete deliveries
  • Service providers who assist in operating our platform
  • Payment processors to handle transactions
  • Legal authorities when required by law

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Object to or restrict the processing of your data
  • Request portability of your data
  • Withdraw consent where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Zaikoos

Email: hellozaikoos@gmail.com